Terms of Service

 
Consumer Mediator

For any complaint, you can contact the Consumer Mediator for Tourism Mediation. More information is available on the website : mtv.travel.

 

Booking and Cancellation Conditions

Flexible Rate

Deposit: 50% of the total stay amount is due at the time of booking.

Balance: The remaining 50% is payable on the day of arrival.

Cancellation: Free of charge up to 48 hours before the scheduled arrival date. The deposit will be refunded.

Cancellation after 48 hours before the scheduled arrival date or in case of no-show: Any payment received will be retained by the hotel, and the remaining 50% will becharged.

Stay Modification: Possible up to 48 hours before the scheduled arrival date. After 48 hours before arrival, the booking becomes non-modifiable and non-refundable. Anymodification will incur charges equal to 100% of the modified nights.

 

OR

 

Prepaid Rate – Non-cancellable, non-modifiable, non-refundable

Deposit: 100% of the total stay amount is due at the time of booking.

Cancellation: The total prepaid amount will be retained for any cancellation.

Stay Modification: In the event of a change to the arrival or departure date, the original stay amount will be fully retained by the hotel as compensation.

 

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